The Test Coordinator is the only user able to submit a testing incident request in TIDE. The HSAP TIDE User Guide lists the various types of requests that may be submitted via the “Testing Incident” task tab in TIDE.
Using the “Create Testing Incident” task in TIDE, a Test Coordinator can submit a testing incident request for one student at a time. Test Coordinators can submit each request based on the student’s SSID, result ID, or test session ID and they must enter a reason for the testing incident request for each student in the “Reason” field.
A Test Coordinator can use the “Upload Testing Incident” task to submit testing incident requests for more than one student at a time. Please refer to the HSAP TIDE User Guide for instructions on how to upload a testing incident file in TIDE. As with the “Create Testing Incident” task, Test Coordinators will need to provide the student’s SSID, result ID, or test session ID, along with a reason for the request, in the file to be uploaded.
The Assessment Section will review each request and decide the action that will be taken for each testing incident request submitted. Every effort will be made to review each request in a timely manner. Once the Assessment Section has taken action on a request, a TIDE notification email is sent to the Test Coordinator who submitted the request. The Test Coordinator can then view the Assessment Section’s action on the request using the “View Testing Incident” tab in TIDE.
Students for whom testing incident requests have been submitted should NOT resume testing until the Test Coordinator has received the Assessment Section’s decision regarding each request.
Please contact the HSAP Help Desk at 1-866-648-3712 or firstname.lastname@example.org for further assistance with submitting or viewing testing incident requests.