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Frequently Asked Questions about TIDE

Can Principals, Test Coordinators, Test Administrators and Teachers use the same passwords for 2020-2021 that they used for 2019-2020?

No. In order to preserve assessment security and student privacy, all passwords for the online Hawaii Statewide Assessment Program (HSAP) systems must be reset each year. Previous users remain active in the system, but they will need to obtain new passwords. To obtain a new password, users should go to the TIDE homepage and click the “Request a new one for this school year” link below the username and password login boxes. An email (from DoNotReply@Cambiumassessment.com) which contains a link to reset the password will be sent to the email address associated with the account. This link must be accessed within 15 minutes. (It may take up to 10 minutes to receive the new email.) The email will contain a link to the HSAP TIDE system, where users may set up their password to reactivate their account.

A password must be at least eight (8) characters in length and must contain three (3) of the following:

  • One (1) lowercase alphabet character
  • One (1) uppercase alphabet character
  • One (1) number
  • One (1) special character

The new password cannot be the same as your current or previous password.

Note: All users will need to reactivate their account in TIDE for the 2020-2021 test administration by creating a new password before they can log into other online HSAP systems. All users must understand that using another person’s username and password is prohibited, unless the user is given explicit permission to do so to resolve a reported problem. The user is responsible for keeping his or her username and password for all electronic applications confidential. Other users are not allowed to enter a user’s active test sessions other than to resolve specific problems. Sharing or transferring this information to any other person is not allowed.

What is my username?

Your username is the email address associated with your TIDE account. For most public school staff members, the username is their employee ID Gmail email address: employeeID# @ k12.hi.us. Public charter school staff members who do not use the Department of Education’s Gmail email system will need to enter their unique email addresses as their usernames in TIDE. If you are unsure which email address your Principal or Test Coordinator used to create your TIDE account, please contact your Principal or Test Coordinator, as applicable.

What should I do if I have forgotten my password?

If a user forgets his or her password, the user must go to the TIDE homepage, click the “Forgot Password” link, and enter his or her email address on the subsequent screen. If that email address exists in TIDE, he or she will then receive an email with a secure web link that the user must click in order to change his or her password. The link will expire in 15 minutes. (It may take up to 10 minutes to receive the new email.) A password must be at least eight (8) characters in length and must contain three (3) of the following:

  • One (1) lowercase alphabet character
  • One (1) uppercase alphabet character
  • One (1) number
  • One (1) special character

The new password cannot be the same as your current or previous password.

If a user does not receive the email with the secure web link, the user must contact the HSAP Help Desk at 1-866-648-3712 or hsaphelpdesk@cambiumassessment.com for further assistance.

Can a Principal enter more than one Test Coordinator for his or her school in TIDE?

Yes, a Principal may enter more than one Test Coordinator for his or her school in TIDE. However, a Principal will need to verify or update only one Test Coordinator who will receive printed materials for the school for the Smarter Balanced, HSA Science, HSA-Alt, or EOC Exam administrations on the “Contact Information Report” page. This Test Coordinator will need to distribute any printed materials that are needed for each assessment or exam to the appropriate Test Coordinator and/or Test Administrator. A Principal must also enter that the primary Test Coordinator, and any additional Test Coordinators for the school, using the “Add Users” feature in the “Manage Users” tab. All Test Coordinators who are entered using the “Add Users” feature in the “Manage Users” tab will receive email communications about the online systems from Cambium Assessment. The Department of Education’s Assessment Section will use its school contact file to send email communications to all Test Coordinators about HSAP testing information.

What is the role of a Teacher versus the role of a Test Administrator? How does a Test Coordinator give a staff member dual roles?

The Test Administrator (TA) role allows users access to the TA Live Site for administering assessments. In TIDE, TAs will have access to “Plan and Manage Testing” under the “Monitoring Test Progress” dropdown, which allows users to generate customized reports in order to monitor their students’ activity and progress in the online assessment system. However, TAs do not have access to score reports. Teachers (TEs), on the other hand, cannot administer assessments but have access to their students’ score reports.

To assign a staff member both the TA and the TE roles, Test Coordinators (TCs) will need to enter that person in the TIDE system twice; first with one role, then with the second role. The “Upload Users” task, which allows TCs to upload a spreadsheet, may be helpful for uploading multiple users who need multiple role associations. Please refer to the Upload Users section in the HSAP TIDE User Guide for more detailed information on how to upload the users spreadsheet to TIDE.

Can a long-term substitute teacher be added in TIDE as a Test Administrator?

The “Personnel Who May Serve as Test Administrators” table in the Smarter Balanced Test Administration Manual and/or the Hawaii State Science (NGSS) Assessments and End-of-Course Exams Test Administration Manual identifies the school-level personnel who may administer the Smarter Balanced Assessment, HSA Science (NGSS) Assessment, and the EOC Exams. If a long-term substitute Teacher (TE) meets the specified requirements for serving as a Test Administrator (TA), then the Test Coordinator (TC) may add him or her to TIDE with the TA designation, using the “Add User” or “Upload Users” feature in the “Manage Users” tab in TIDE. Long term substitute teachers who do not use the Department of Education’s Gmail system will need to have their unique email addresses entered as their usernames in TIDE by the Test Coordinator.

What is the eight-digit employee ID number that is needed when entering Teacher users in TIDE? Why is this needed?

This number can be found on an employee’s HIDOE ID badge or in the employee’s detailed Gmail information. This number is needed to associate the class roster(s) assigned to each teacher in Infinite Campus by his/her office clerk or registrar that is included in the nightly upload to TIDE with these same teachers whose roles as TEs have been created by the Test Coordinator in TIDE. These TEs will then have access to the student score reports for their associated class rosters in the Centralized Reporting System.

What should a Test Coordinator do if he or she enters incorrect information (name, phone number, email address, employee ID) for a Test Administrator or Teacher in TIDE?

If a Test Coordinator enters an incorrect email address for a Test Administrator or Teacher in TIDE, the Test Coordinator should delete the Test Administrator’s or Teacher’s record from TIDE and add the record again with the correct email address.

However, the Test Coordinator may edit a Test Administrator’s or Teacher’s name, phone number, employee ID, or role if it has changed since it was initially entered correctly by selecting the “View/Edit User” function and editing the information in the appropriate field(s); the Test Coordinator does not have to delete and then re-add the Test Administrator or Teacher to TIDE again to edit this information.

How does student information get into the online HSAP system? Does a Test Coordinator need to enter it?

Student information is uploaded nightly from the Hawaii Department of Education’s electronic Student Information System (Infinite Campus) and Electronic Comprehensive Student Support System (eCSSS) into the online HSAP system. Test Coordinators and Test Administrators do not need to enter any student information.

Student information will appear in TIDE about 48–72 hours after it has been entered by the identified school staff members in Infinite Campus and eCSSS.

If, during an assessment, a Test Administrator or Test Coordinator notices that student information is incorrect, he or she will need to ask the office clerk (for elementary schools) or registrar (for secondary schools) to make the change in Infinite Campus; the updated information will then be uploaded in the TIDE system within 48–72 hours after it has been corrected in Infinite Campus.

A student who transfers from one Hawaii public or public charter school to another Hawaii public or public charter school will appear in TIDE about 48–72 hours after his or her information is updated in Infinite Campus, if the student has been removed from the previous school’s Infinite Campus file. The student must be removed from the previous school’s Infinite Campus file and his or her information must be associated with the new school’s Infinite Campus file before the student will appear in TIDE and can be tested at his or her new school.

A home-schooled student’s enrolled grade level appears in TIDE as “00,” and the student is unable to be courtesy tested. How can the Test Coordinator change the student’s grade level in TIDE?

By default, courtesy-tested students are assigned an enrolled grade of “00.” These students cannot take the grade 5 or 8 online HSA Science (NGSS) Assessment or the grades 3-8 and 11 Smarter Balanced ELA/Literacy and Mathematics Assessments until they are assigned a valid tested grade. The tested grade for each courtesy-tested student must be set in TIDE by HIDOE’s Assessment Section. Test Coordinators must submit the courtesy testing request form, found by clicking the “Test Administration Forms” quick link on each assessment portal home page or in the Smarter Balanced Test Administration Manual and/or the Hawaii State Science (NGSS) Assessments and End-of-Course Exams Test Administration Manual, to the Assessment Section to request that a student’s grade level be entered in TIDE. A home-schooled student should not report to the school to be tested until an Assessment Section staff member informs the Test Coordinator that the student can access the appropriate statewide assessments that the parents have requested.

Can a Test Coordinator set an accommodation for a student after the student has begun a test opportunity?

No, a Test Coordinator cannot set an accommodation for a student after the student has begun a test opportunity. However, the Test Coordinator (TC) may fill out a request for an accommodation from the Assessment Section. (See the Smarter Balanced Test Administration Manual and/or the Hawaii State Science (NGSS) Assessments and End-of-Course Exams Test Administration Manual for additional information.) Upon approval, the Assessment Section will set the accommodation in TIDE. The Test Administrator (TA) should have the student pause his or her test and only resume testing after the Assessment Section has sent notification that the appropriate setting in TDE have been made. The accommodation will be in effect the next time the student logs back in to the test session.

 Note: The Language selection, i.e., English or Braille, may not be changed after a student has begun a test opportunity. Once a student has started a test in English, the setting cannot be changed. If a student has started a test opportunity with the incorrect Language feature, the student’s test should be immediately paused, and the Test Coordinator should call (1-866-648-3712) or email (hsaphelpdesk@cambiumassessment.com) the HSAP Help Desk staff for further assistance. The HSAP Help Desk hours are 7:30 a.m.–4:00 p.m. Hawaii Standard Time, Mondays through Fridays (except on holidays).

Can a Test Coordinator or Test Administrator set a designated support for a student after the student has begun a test opportunity?

Yes, a designated support may be set for a student after he or she has already begun a test opportunity. To set a designated support, Test Administrator (TA) should have the student pause his or her test. If the designated support can be set in the TA Live Site, the TA may set the designated support there and have the student log back in to his or her test session. The designated support will be in effect once the student logs back into the session. If the designated support cannot be set in the TA Live Site, then the Test Coordinator (TC) must set the designated support in TIDE, and the revised designated support setting will be in effect the next time the student logs back in to the test session.

How can a student’s score be suppressed in TIDE?

By default, a student sees his or her test score when the student completes and submits his or her Smarter Balanced Math Assessment, HSA Science (NGSS) Assessment, or EOC Exam for scoring. Test Coordinators have the ability to suppress a student’s score from being displayed on his or her screen when a test is completed, if the staff members who provide services for the student think that displaying the score will be upsetting.

Only Test Coordinators may suppress a student’s score by changing the “Suppress Score” attribute in a student’s record using the “View/Edit Students” task in TIDE. Test Administrators cannot change this setting during testing. A Test Coordinator should inform a Test Administrator in advance if a student’s score will be suppressed for any of his or her test opportunities. This feature is configurable by subject and must be edited for each individual student record.

Note: Students will not see their Smarter Balanced ELA/Literacy score because their typed answers must be hand scored before their scores can be posted in the Centralized Reporting System. Students also not see their HSA Science (NGSS) and EOC Biology 1 Exam scores as those assessment must go through standard setting in summer 2021 before student scores are reported.

How do I submit a testing incident request for a student?

The Test Coordinator is the only user able to submit a testing incident request in TIDE. The HSAP TIDE User Guide lists the various types of requests that may be submitted via the “Testing Incident” task tab in TIDE.

Using the “Create Testing Incident” task in TIDE, a Test Coordinator can submit a testing incident request for one student at a time. Test Coordinators can submit each request based on the student’s SSID, result ID, or test session ID and they must enter a reason for the testing incident request for each student in the “Reason” field.

A Test Coordinator can use the “Upload Testing Incident” task to submit testing incident requests for more than one student at a time. Please refer to the HSAP TIDE User Guide for instructions on how to upload a testing incident file in TIDE. As with the “Create Testing Incident” task, Test Coordinators will need to provide the student’s SSID, result ID, or test session ID, along with a reason for the request, in the file to be uploaded.

The Assessment Section will review each request and decide the action that will be taken for each testing incident request submitted. Every effort will be made to review each request in a timely manner. Once the Assessment Section has taken action on a request, a TIDE notification email is sent to the Test Coordinator who submitted the request. The Test Coordinator can then view the Assessment Section’s action on the request using the “View Testing Incident” tab in TIDE.

Students for whom testing incident requests have been submitted should NOT resume testing until the Test Coordinator has received the Assessment Section’s decision regarding each request.

Please contact the HSAP Help Desk at 1-866-648-3712 or hsaphelpdesk@cambiumassessment.com for further assistance with submitting or viewing testing incident requests.