Skip Navigation

Frequently Asked Questions


FAQ - Performance TasksPerformance Tasks

  • The Smarter Balanced English Language Arts/Literacy Assessment consists of a computer adaptive test (CAT) as well as a performance task (PT). Smarter Balanced recommends that students take the ELA CAT and PT items on separate days. Smarter Balanced also recommends that students begin with the CAT items and then the PT. Both the CAT and the PT are administered using a digital device (computer or tablet).

FAQ - Practice/Interim/Summative TestsPractice/Interim/Summative Tests

  • Students will have one opportunity for the ELA Performance Task and one opportunity for the Computer Adaptive Test in each content area (ELA and Mathematics).

  • The Practice Test allows students, parents, educators and the public to experience a full grade-level assessment and gain insight into how the Hawai‘i Smarter Balanced ELA/Literacy and Mathematics Assessments will assess students’ mastery of Hawai‘i’s Smarter Balanced English language arts and mathematics standards. The practice tests mirror the year-end Summative Assessments. Each grade-level (3-8 and 11) computer adaptive test includes a variety of question types and difficulty levels (approximately 30 items each in ELA/literacy and mathematics) as well as an ELA performance task. The Training Tests are designed to provide students and teachers with opportunities to quickly familiarize themselves with the software and navigational tools that they will use on the upcoming Hawai‘i Smarter Balanced ELA/Literacy and Mathematics Assessments. The training test is organized by grade bands (grades 3 to 5, 6 to 8, and high school) and each test contains less than 10 questions. The questions on the training test were selected to provide students with an opportunity to practice a range of question types. The training tests do not contain performance tasks. Neither the Practice nor Training Tests are scored.

    The Interim Assessments are scored and recorded in the Online Reporting System. The Interim Assessments include 2 distinct types of tests that draw from the same bank of items and performance tasks:

    • The revised Interim Comprehensive Assessments (ICAs) use the same blueprints as the revised Summative Assessments and assess the same standards in fixed forms. The revised ICAs include the same item types and formats as the Summative Assessments (the Mathematics PT has been removed) and yield results on the same vertical scale. The ICAs yield overall scale scores, overall performance level designations, and claim-level information.
    • Interim Assessment Blocks (IABs) focus on smaller sets of targets and, therefore, provide more detailed information for instructional purposes. The IABs yield overall information for each block.

  • Yes. Interim Assessments use the same secure browser as the Summative Assessments.

  • The Interim Assessment testing window is August 1, 2017 - June 22, 2018.

  • No, they are real tests, scored, and recorded in the Online Reporting System.

  • Yes, Practice and Training Tests may be administered an unlimited number of times.

  • As much time as deemed necessary per student. This should be determined on a case-by-case basis.

  • No, they are optional. They are intended to be used to provide evidence of learning, as a part of the formative assessment process.

  • Yes, scoring guides are available so that student responses may be reviewed and evaluated.

  • ELA Performance Tasks can be found in the grade level selected within the Practice and Training Tests.

  • The Practice and Training Tests are accessible via the Secure Browser and/or via any supported web-based browser. The Practice and Training Tests do not require use of the Secure Browser.

FAQ - ScoringScoring

  • Individual school staff will need to hand score components of select IABs or review and approve machine scored components of the ICAs. The hand scoring for the Summative Assessments is being performed by AIR's sub-vendor, Measurement Incorporated.

  • The revised ICAs will use the blueprint for the revised Summative Assessments, and the Mathematics PT has been removed. If students complete the Mathematics ICA, students will receive a score in ORS in 24-48 hours. Students must complete both the CAT and PT components of the ELA ICA in order to receive a score for the ELA ICA. Once students have completed the PT component of the ELA ICAs, teachers will need to access the THSS to review and approve machine scoring of student responses.

  • Teacher Hand Scoring System (THSS) training is forthcoming directly from Smarter Balanced through AIR and HIDOE. A THSS training module is available in the Resources >> Trainings and Webinars >> Training Modules section of this portal.

  • Yes. Your turn-around time will depend on the time it takes for a teacher to review and accept the hand or machine-scored responses in the THSS.  There will be no Mathematics PT in the revised ICAs; however, the IABs will retain Mathematics PT items.

FAQ - Training and Communication ResourcesTraining and Communication Resources

  • TA Certification Course

    Anyone who will be administering an online Smarter Balanced Assessment to students must first pass the online TA Certification Course. To access this course, Test Administrators will need their username and password. Test Administrators will not be able to log into the Test Administrator (TA) Live Site without passing this course. Please note that this requirement does NOT include proctors because they will not be using the online Smarter Balanced Assessment System. Proctors will only assist with monitoring students during Smarter Balanced Assessments. Even if you were certified for the 2016-2017 administration, you must retake the online TA Certification Course because it has been updated for the 2017-2018 school year.

    Training and Practice Tests

    The Training and Practice Tests site can be used to access training tests and practice tests online to become familiar with the online Smarter Balanced Assessments.

    The short Training Tests are designed to provide students and teachers with opportunities to familiarize themselves with the software, user interfaces, and navigational tools that they will use on the respective online tests. The questions on the Training Tests were selected to provide students with an opportunity to practice a range of question types and may be the same for multiple grades.

    The Practice Tests mirror the content of the various tests. The Practice Tests allows teachers, students, parents, and other interested parties to experience a full assessment or exam and gain insight into how the test will assess students’ mastery of the appropriate content standards.

    The Department of Education recommends that the Practice Tests be accessed through the HSAP Secure Browser (which may be downloaded from the Smarter Balanced Portal at in order to replicate, as much as possible, actual testing conditions. The Test Administrator may create a training test session in the TA Training Site and have the students log in using their login information and the session ID generated in the TA Training Site.

    Students may access the Training Tests through a web browser, such as Firefox; however, text-to-speech and other features may not be available. No password is needed to try out the Training Tests using a web browser.

    Scores are not provided for the Training and Practice Tests. When students complete a Practice Test and click [End Test] and select “Yes” to continue to the next page, they should click “Review My Answers” to check their answer for each question while also reviewing the Scoring Guide or Answer. Once the student clicks “Submit Test,” all of their answers will be erased. Practice Test answers cannot be printed. Answer keys for the Training and Practice Tests can be accessed on the Student Training and Practice Tests login page. Students and others can print out the answer keys and refer to them as they proceed through the training tests.

    Training Modules and General Resources

    Training modules for individual testing systems are posted in the “Training and Webinars” resources section on

    A number of manuals, user guides, and a list of Important Dates are also available to assist with the use of the online Smarter Balanced Assessment System. Go to the Smarter Balanced Resources page on to view all available information. Additionally, the HSAP Help Desk is available from 7:30 a.m. to 4:00 p.m. HST, Monday–Friday (except holidays) at 1-866-648-3712 or

  • Yes. Test Coordinators will be able to use the TIDE system to verify which Test Administrators in the school have passed the online TA Certification Course. This information will be available in the “Trained User” column in the “View/Edit Users” tab in TIDE. This column will be set to “YES” (if the Test Administrator has passed the course) and blank or “NO” (if the Test Administrator has not passed the course).

  • No. If hardcopies are preferred, school-level personnel will need to download and print their own copies.

  • The Department of Education recommends that schools send the Parent Information Booklets to families about three weeks before a student’s first opportunity to take an online Smarter Balanced Assessment.

FAQ - Technology NeededTechnology Needed

  • Each year, schools MUST install the correct, updated secure browser on each computer that students will use to access the online Hawaii Statewide Assessment Program tests based on the operating system. These browsers prevent students from accessing other computer applications while they are taking an assessment. Secure browsers from previous HSAP administrations (e.g., 2017–2018) will not work. Click here for information about installing the updated secure browsers and how to remove the previous browser(s).

    Please refer to the HSAP Technical Specifications Manual for specific information about hardware, software, and operating system requirements and secure browser installation.

  • The Hawaii Department of Education recommends that each school has approximately one computer for every five to ten students; however, even fewer will work since not all students will have to access the online testing sites at the same time.

    Appendix C of the HSAP Technical Specifications Manual includes a worksheet that can be used to determine the number of days needed for completing online assessments in your school. We strongly encourage you to use this worksheet to help develop your assessment schedules.

    Note: When counting computers, you should only count computers in settings where groups of students can be assessed together. At least one computer in this setting should be reserved for the Test Administrator. Classroom settings where some students will be taking the online assessments and other students will be participating in learning activities are not appropriate for online HSAP testing.

  • In general, the performance of the online testing system will depend on a number of factors, including bandwidth, total number of students simultaneously testing, size of test content, secure browser installation, proxy server (if used), and wireless networking solution (if used). As the number of students testing increases, competition for network bandwidth increases. Network bandwidth resembles highway traffic; as the number of cars traveling on a given road increases, the speed of traffic flow decreases.

    The optimal number of student workstations supported by a single wireless connection will depend on the type of networking standard being used for the connection. The two most common networking standards are 802.11g (54M bits per second) and the newer and faster standard, 802.11n (300M bits per second). Both the access point, which emits the wireless signal, and the computer’s wireless card, which receives the signal, will use one of these two standards. The recommendations below are based on the standard in use:

    • Wireless connections using an 802.11g access point can reliably support a maximum of 20 PC and/or Mac workstations that use wireless cards with either the 802.11g or the 802.11n standard.
    • Wireless connections using an 802.11n access point can reliably support a greater number of workstations; however, the make and model of the 802.11n access point will affect the number of additional workstations that the access point can support. Thus, the manufacturer’s documentation should be consulted for verification.

    Typically, when all workstations are using an 802.11n wireless card, the 802.11n access point can support approximately 40 computers. In cases where the workstation wireless cards are a mix of both 802.11n and 802.11g, supported connections should not exceed 50 workstations.

  • The updated secure browsers, along with installation instructions, are available on the Secure Browsers page. This page also includes information on how to uninstall/remove the previous secure browsers.

    Additional information, including guidelines for installing the secure browsers over a school network, is available in the HSAP Technical Specifications Manual.

  • Student monitoring software (such as Hapara, etc.) may not be used during testing. This software may run on the student tablets, such as Chromebooks, when the Secure Browser has been launched in Kiosk mode, but the test coordinator, technology coordinator and/or others who may have access to the parent computer may not use these program(s) during testing. Access to students' screens via student monitoring software during testing is considered to be a test security violation.

  • Pop-up blockers must be disabled to access TIDE, the Test Administrator Training Site, the TA Live Site, the Online Reporting System, and other related HSAP testing systems. To allow pop-up windows, go to the menu option shown here for each browser:

    • Firefox: Tools > Options > Content > uncheck “Block pop-up windows”
    • Google Chrome: Menu > Settings > Show advanced settings > Privacy > Content settings > Pop-ups > select “Allow all sites to show pop-ups”
    • Safari: Application Menu (Safari) > Block Pop-up Windows (make sure this is unchecked)

  • If a student’s computer is slow or non-responsive, the student may be moved to another computer that was previously set up as a backup. If all student computers are slow or non-responsive for an extended period of time (more than several minutes), the Test Administrator may pause testing and work with the school’s Technology Coordinator to troubleshoot the school’s network. If the school’s network is stable, the Test Coordinator should reschedule the testing session and contact the HSAP Help Desk ( or 1-866-648-3712) to report the issue.

    Note: The Department of Education recommends that the Assessment System Status page (found at be checked prior to administering a test session. If the status for all systems is “fully operable,” then testing may commence. The Department of Education also recommends that a school’s bandwidth be checked prior to testing and that access to all bandwidth-intensive websites (e.g., Achieve 3000’s KidBiz and TeenBiz) be limited on the school’s network during online HSAP testing.

  • The online HSAP system will not lose data if a student’s Internet connection is interrupted or the computer crashes or experiences a power loss. After the Internet connection and/or power source is re-established, a student may resume testing where he or she left off. The student may access previously answered questions during the current test session, as long as the connection was re-established within 20 minutes. Similarly, if classroom-wide access to the Internet goes down or the power goes out, students will have to resume their assessments when the Internet connection and/or power source is fully restored and consistent.

    Note: Students will not be able to review previously answered questions, including marked (flagged) questions, if they resume the assessment more than 20 minutes after the test was paused. The only exception to this occurs when a student was last on a reading passage that contained multiple questions and not all of the questions displayed on the screen had been answered. The student will be presented with that reading passage and all associated items and will be able to review the previously answered questions on that page.

    If a student’s assessment or exam has been paused for more than 20 minutes due to a major disruption, such as a fire drill, a school-wide power or Internet outage, or a natural disaster, the Test Coordinator may submit a Grace Period Extension (GPE) request in the “Testing Incidents” tab of TIDE. A GPE will allow the student to go back and review his or her answers to previously answered questions. NOTE: If a student is taking an online HSA Science assessment, he or she must NOT be allowed to proceed to the next assessment opportunity. The Assessment Section will review the GPE request in TIDE, and will notify the Test Coordinator via email of the decision. The student should not resume testing in the particular content area until the Test Coordinator has received the Assessment Section’s decision.

  • The secure browser and Test Delivery System ensure the security of the testing environment at all times. When the secure browser detects applications that are triggered by automatic updates, such as Firefox or iTunes, the Test Delivery System will pause the student’s assessment. A number of software programs, including antivirus software, have automatic updates enabled, and these often trigger forbidden application processes during testing.

    To prevent students’ tests from being paused, check software settings and determine whether auto-updates are enabled. If they are enabled, you are encouraged to either disable them or schedule them to run outside of school hours.

  • Yes. Mobile secure browsers are now available for iPads, certain Android tablets, and Chromebooks. Further information is available in the HSAP Technical Specifications Manual and on the Secure Browsers page on the HSAP portal website.

  • Individuals using netbooks with smaller screen sizes will still be able to access the online HSAP system but may need to scroll down or across to see the complete screen. Students can also use the zoom tool in the Student Training Test and in the HSAP Secure Browser during assessments to enlarge the content on the screen.

  • Schools need to provide headphones for all students taking the Smarter Balanced ELA CAT assessments, and for students who use the text-to-speech (TTS) embedded designated support feature for any assessment. No microphones are needed. 

    Prior to student testing, the headphones and audio should be checked to ensure that the sound quality and volume settings are appropriate. To check that test audio can be heard, plug in the headphones and then launch the secure browser. On the login screen, click the link to navigate to the Practice and Training Tests. The audio settings can be made by clicking the [Run Diagnostics] link on the Practice and Training Tests login page, then navigating to [Text-to-Speech Check]. Follow the prompts to complete the TTS check. If your audio settings need to be adjusted, make the appropriate changes in the computer’s user interface, and then run the TTS check again.

    Students who have TTS enabled for a test can adjust audio settings during the sound check. Students encounter the TTS sound check after they have been approved by the Test Administrator. Only those students who have TTS enabled for their test will see the TTS sound check. The sound check contains a sample audio clip that the student can play. An audio wizard on this page allows the student to adjust both the volume and the speed of the TTS sample. After adjusting the audio settings to his or her needs, the student is able to start the test.

    The Text-to-Speech designated support can be enabled or disabled in the TA Live Site prior to approving a student’s test session. The TTS designated support setting can also be enabled or disabled prior to testing via TIDE. Students who need to practice taking online assessments using TTS must use the secure browser or the Firefox or Chrome web browsers to access the Student Training Site. TTS is not supported when using other web browsers (such as Safari).


  • No. In order to preserve assessment security and student privacy, all passwords for the online Hawai‘i Statewide Assessment Program (HSAP) systems must be reset each year. Previous users remain active in the system, but they will need to obtain new passwords. To obtain a new password, users should go to the TIDE homepage and click the “Request a new one for this school year” link below the username and password login boxes. An email (from which contains a link to reset the password will be sent to the email address associated with the account. This link must be accessed within 15 minutes. (It may take up to 10 minutes to receive the new email.) The email will contain a link to the HSAP TIDE system, where users may set up their password and select and answer a security question to reactivate their account.

    A password must be at least eight (8) characters in length and must contain three (3) of the following:

    • One (1) lowercase alphabet character
    • One (1) uppercase alphabet character
    • One (1) number
    • One (1) special character
    • The new password cannot be the same as your current or previous password.

    Note: All users will need to reactivate their account in TIDE for the 2017-2018 test administration by creating a new password and security question and answer before they can log into other online HSAP systems. All users must understand that using another person’s username and password is prohibited, unless the user is given explicit permission to do so to resolve a reported problem. The user is responsible for keeping his or her username and password for all electronic applications confidential. Other users are not allowed to enter a user’s active test sessions other than to resolve specific problems. Sharing or transferring this information to any other person is not allowed.

  • Your username is the email address associated with your TIDE account. For most public school staff members, the username is their Lotus Notes email address: Public charter school staff members who do not use the Department of Education’s Lotus Notes email system will need to enter their unique email addresses as their usernames in TIDE. If you are unsure which email address your Principal or Test Coordinator used to create your TIDE account, please contact your Principal or Test Coordinator, as applicable.

  • If a user forgets his or her password, the user must go to the TIDE homepage, click the “Forgot Your Password?” link, and enter his or her email address on the subsequent screen. The user will then need to answer his or her security question. He or she will then receive an email with a secure web link that the user must click in order to change his or her password. The link will expire in 15 minutes. (It may take up to 10 minutes to receive the new email.) A password must be at least eight (8) characters in length and must contain three (3) of the following:

    • One (1) lowercase alphabet character
    • One (1) uppercase alphabet character
    • One (1) number
    • One (1) special character
    • The new password cannot be the same as your current or previous password.

    If a user cannot recall the answer to the security question that he or she initially set, the user must contact the HSAP Help Desk at 1-866-648-3712 or for further assistance.

  • Yes, a Principal may enter more than one Test Coordinator (TC) for his or her school in TIDE. However, a Principal will need to verify or update only one TC who will receive printed materials for the school for the Smarter Balanced, HSA Science, HSA-Alt, or EOC Exam administrations on the “Contact Information Report” page. This TC will need to distribute any printed materials that are needed for each assessment or exam to the appropriate TC. A Principal must also enter that TC, and any additional TCs for the school, using the “Add Users” feature in the “Manage Users” tab. All TCs who are entered using the “Add Users” feature in the “Manage Users” tab will receive email communications about the online systems from AIR. The Department of Education’s Assessment Section will use its school contact file to send email communications to all TCs about HSAP testing information.

  • The Test Administrator (TA) role allows users access to the TA Live Site for administering assessments. In TIDE, TAs will have access to “Plan and Manage Testing” under the “Monitoring Test Progress” dropdown, which allows users to generate customized reports in order to monitor their students’ activity and progress in the online assessment system. However, TAs do not have access to score reports. Teachers (TEs), on the other hand, cannot administer assessments but have access to their students’ score reports.

    To assign a staff member both the TA and the TE roles, Test Coordinators (TCs) will need to enter that person in the TIDE system twice; first with one role, then with the second role. The “Upload Users” task, which allows TCs to upload a spreadsheet, may be helpful for uploading multiple users who need multiple role associations. Please refer to the Upload Users section in the HSAP TIDE User Guide for more detailed information on how to upload the spreadsheet to TIDE.

  • Table 2 (Personnel Who May Serve as Test Administrators) in the Smarter Balanced Summative Test Administration Manual identifies the school-level personnel who may administer the Smarter Balanced Assessments. If a long-term substitute Teacher (TE) meets the specified requirements for serving as a Test Administrator (TA), then the Test Coordinator (TC) may add him or her to TIDE with the TA designation, using the “Add User” or “Upload Users” feature in the “Manage Users” tab in TIDE. Long term substitute teachers who do not use the Department of Education’s Lotus Notes system will need to have their unique email addresses entered as their usernames in TIDE by the Test Coordinator.

  • This number can be found on an employee’s HIDOE ID badge or in the employee’s detailed Lotus Notes information. This number is needed to associate the class roster(s) assigned to each teacher in Infinite Campus by his/her office clerk or registrar that is included in the nightly upload to TIDE with these same teachers whose roles as TEs have been created by the Test Coordinator in TIDE. These TEs will then have access to the student score reports for their associated class rosters in the Online Reporting System.

  • If a Test Coordinator (TC) enters an incorrect email address for a Test Administrator (TA) or Teacher (TE) in TIDE, the TC should delete the TA or TE’s record from TIDE and add the record again with the correct email address.

    However, the TC may edit a TA or TE’s name, phone number, employee ID, or role if it has changed since it was initially entered correctly by selecting the “View/Edit User” function and editing the information in the appropriate field(s); the TC does not have to delete and then add the TA or TE to TIDE again to edit this information.

  • Student information is uploaded nightly from the Hawai‘i Department of Education’s electronic Student Information System (Infinite Campus) and Electronic Comprehensive Student Support System (eCSSS) into the online HSAP system. Test Coordinators (TCs) and Test Administrators (TAs) do not need to enter any student information. Student information will appear in TIDE about 48–72 hours after it has been entered by the identified school staff members in Infinite Campus and eCSSS.

    If, during an assessment, a TA or TC notices that student information is incorrect, he or she will need to ask the office clerk (for elementary schools) or registrar (for secondary schools) to make the change in Infinite Campus; the updated information will then be uploaded in the TIDE system within 48–72 hours after it has been corrected in Infinite Campus.

    A student who transfers from one Hawai‘i public or public charter school to another Hawai‘i public or public charter school will appear in TIDE about 48–72 hours after his or her information is updated in Infinite Campus, if the student has been removed from the previous school’s Infinite Campus file. The student must be removed from the previous school’s Infinite Campus file and his or her information must be associated with the new school’s Infinite Campus file before the student will appear in TIDE and can be tested at his or her new school.

  • By default, courtesy-tested students are assigned an enrolled grade of “00.” These students cannot take the grade 4 or 8 online HSA Science Assessment or the grades 3-8 or 11 Smarter Balanced ELA/Literacy and Mathematics Assessments until they are assigned a valid tested grade. The tested grade for each courtesy-tested student must be set in TIDE by HIDOE’s Assessment Section. Test Coordinators (TCs) must submit the courtesy testing request form found in TIDE’s “Download Forms” tab, the “Test Administration Forms” quick link on each assessment portal home page, or the Smarter Balanced Summative Test Administration Manual to the Assessment Section to request that a student’s grade level be entered in TIDE. A home-schooled student should not report to the school to be tested until an Assessment Section staff member informs the TC that the student can access the appropriate statewide assessments that the parents have requested.

  • Yes, a designated support or accommodation may be set for a student after he or she has already begun a test opportunity. The Test Administrator (TA) should have the student pause his or her test. If the designated support or accommodation can be set in the TA Live Site, the TA may set the accommodation in the TA Live Site and have the student log back in to his or her test session. The designated support or accommodation will be in effect once the student logs back into the test session. If the designated support or accommodation cannot be set in the TA Live Site, then the Test Coordinator (TC) must set the designated support or accommodation in TIDE, and the revised designated support or accommodation setting will be in effect the next time the student logs back in to the test session.

    Note: The Language selection, i.e., English or Braille, may not be changed after a student has begun a test opportunity. Once a student has started a test in English, the setting cannot be changed. If a student has started a test opportunity with the incorrect Language feature, the student’s test should be immediately paused, and the Test Coordinator should call (1-866-648-3712) or email ( the HSAP Help Desk staff for further assistance. The HSAP Help Desk hours are 7:30 a.m.–4:00 p.m. Hawaii Standard Time, Mondays through Fridays (except on holidays).

  • By default, a student sees his or her test score when the student completes and submits his or her Smarter Balanced Math Assessment, HSA Science Assessment, or EOC Exam for scoring. Test Coordinators (TCs) have the ability to suppress a student’s score from being displayed on his or her screen when a test is completed, if the staff members who provide services for the student think that displaying the score will be upsetting.

    Only TCs may suppress a student’s score by changing the “Suppress Score” attribute in a student’s record using the “View/Edit Students” task in TIDE. Test Administrators (TAs) cannot change this setting during testing. A TC should inform a TA in advance if a student’s score will be suppressed for any of his or her test opportunities.

    This feature is configurable by subject and must be edited for each individual student record.

    NoteStudents will not see their Smarter Balanced ELA/Literacy score because their typed answers must be hand scored before their scores can be posted in the Online Reporting System.

  • The Test Coordinator (TC) is the only user able to submit a testing incident request in TIDE. The HSAP TIDE User Guide lists the various types of requests that may be submitted via the “Testing Incident” task tab in TIDE.

    Using the “Create Testing Incident” task in TIDE, a TC can submit a testing incident request for one student at a time. You can submit each request based on the student’s SSID, result ID, or test session ID. You must enter a reason for the testing incident request for each student in the “Reason” field.

    A TC can use the “Upload Testing Incident” task to submit testing incident requests for more than one student at a time. Please refer to the HSAP TIDE User Guide for instructions on how to upload a testing incident file in TIDE. As with the “Create Testing Incident” task, you will need to provide the student’s SSID, result ID, or test session ID, along with a reason for the request, in the file to be uploaded.

    The Assessment Section will review each request, and decide the action that will be taken for each testing incident request submitted. Every effort will be made to review each request in a timely manner. Once the Assessment Section has taken action on a request, a TIDE notification email is sent to the TC who submitted the request. The TC can then view the Assessment Section’s action on the request using the “View Testing Incident” tab in TIDE.

    Students for whom testing incident requests have been submitted should NOT resume testing until the TC has received the Assessment Section’s decision regarding each request.

    Please contact the HSAP Help Desk at 1-866-648-3712 or for further assistance with submitting or viewing testing incident requests.

Sort by Category